Shipping & Returns

Shipping Information

Processing Time

All orders are processed within 2-3 business days. During peak seasons (holidays, special occasions), processing may take up to 5 business days. You will receive an email confirmation once your order has been processed and shipped.

Shipping Options

Ireland:

  • Standard Delivery (3-5 business days): €2.50
  • Express Delivery (1-2 business days): €4.95
  • Free Standard Shipping: On orders over €35

International Shipping:

  • Europe (5-10 business days): €7.95
  • Worldwide (7-15 business days): €10.95

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package using this number on our shipping partner's website.

Delivery

Your photo magnets will arrive in our luxury packaging - elegant black/ brown boxe with velvet pouches. No signature is required for standard deliveries, but we recommend being available to receive your precious memories safely.

Returns & Exchanges

Our Quality Promise

We stand behind the quality of every photo magnet we create. If you're not completely satisfied with your order, we're here to make it right.

Return Policy

14-Day Return Window: You may return items within 14 days of delivery for a full refund or exchange under below circumstances only:

Condition Requirements:

  • Items must be unused and in original condition
  • Original packaging (black gift box and velvet pouch) must be included
  • Custom photo magnets can only be returned if there's a printing defect or damage

Quality Issues

If your photo magnets arrive damaged or with printing defects, we'll replace them free of charge. Please contact us within 1-2 days of delivery with photos of the issue.

How to Return

  1. Contact Us: Email us at info@magstickstudio.com with your order number
  2. Return Authorization: We'll provide you with return instructions and a prepaid shipping label
  3. Package Safely: Pack items in original packaging to prevent damage
  4. Ship Back: Use the prepaid label we provide

Refund Processing

Once we receive your returned items, refunds are processed within 3-5 business days. Refunds will be issued to your original payment method.

Exchanges

For exchanges, we'll send your replacement items as soon as we receive your return. If there's a price difference, we'll either refund the difference or send a payment request.

Damaged or Lost Packages

Damaged in Transit

If your package arrives damaged, please take photos and contact us immediately. We'll work with our shipping partners to resolve the issue and send replacements if needed.

Lost Packages

If your tracking shows delivered but you haven't received your order, please check with neighbors and your building management. If the package cannot be located, contact us within 7 days and we'll investigate with our shipping partner.

Custom Orders

Custom and bulk orders may have different processing times and return policies. Please contact us at info@magstickstudio.com for specific information about your custom order.

Contact Information

For any shipping or return questions, please contact us:

We're committed to ensuring you have a wonderful experience with Magstick Studio. Your memories are precious to us, and we'll do everything we can to make sure they arrive safely and beautifully.